This initiative is led by the Government of Andhra Pradesh to serve the citizens of the region. Various channels are available for citizens to register grievances, including GSWS, the 1902 Call Centre, a Mobile App, Web Application, and the Collectorate grievance day (Spandana Monday).
After registering a grievance, citizens will receive a unique SPANDANA Request Number (YSR#) to track the status of their complaint. Authorities will address the grievance within a specified timeframe.
If a citizen is dissatisfied with the resolution provided, they have the option to reopen the grievance by contacting 1902, visiting Grama/Ward Sachivalayam, or utilizing the Spandana portal (https://www.spandana.ap.gov.in/) or mobile app.
The Spandana portal is specifically designed for grievance registration and does not support registering service requests. All service requests must be processed through Grama/Ward Sachivalayam exclusively.
The Spandana grievance redressal process includes:
- Grievances can be registered through multiple channels, and a unique "YSR#" (Your Spandana Request Number) will be issued for each case.
- Each grievance will be assigned to the relevant redressal officer.
- The redressal officer will conduct necessary inquiries, take actions, and resolve the grievance.
- If a citizen remains dissatisfied with the resolution, they can reopen the grievance for further review by higher authorities to address the issue.
Overview
Spandana is a Freeware software in the category Communications developed by RTGS,Govt of AP.
The latest version of Spandana is 1.4.1, released on 04/05/2024. It was initially added to our database on 04/05/2024.
Spandana runs on the following operating systems: Android.
Users of Spandana gave it a rating of 3 out of 5 stars.
FAQ
What is Spandana by RTGS, Govt of AP?
Spandana is a platform launched by the Government of Andhra Pradesh for real-time governance and online grievance redressal.
What is the main purpose of Spandana?
The main purpose of Spandana is to provide a transparent and accountable system for citizens to register complaints, track their status, and ensure timely resolution.
How can citizens access Spandana?
Citizens can access Spandana through the official website or mobile application provided by the Government of Andhra Pradesh.
What types of complaints can be registered on Spandana?
Citizens can register complaints related to various government services, infrastructure, public grievances, or any other issues requiring government intervention.
Is Spandana only for residents of Andhra Pradesh?
Yes, Spandana is specifically designed for residents of Andhra Pradesh to facilitate easy grievance redressal within the state.
How does Spandana ensure action on registered complaints?
Spandana ensures action on registered complaints through a systematic tracking system that assigns the complaint to the respective department for resolution within a specified timeline.
Is there a fee for registering complaints on Spandana?
No, there is no fee for registering complaints on Spandana as it is a free service provided by the Government of Andhra Pradesh.
Are the complaints registered on Spandana confidential?
Yes, the complaints registered on Spandana are treated confidentially to protect the privacy and identity of the complainants.
Can citizens provide feedback on the resolution of their complaints through Spandana?
Yes, citizens can provide feedback on the resolution of their complaints through Spandana to help in improving service delivery and governance.
How can users track the status of their registered complaints on Spandana?
Users can track the status of their registered complaints on Spandana by logging into their account on the platform and checking the updated status.
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